Terms & conditions

1. Scope and acceptance

These terms govern use of this website and set out the general framework for our business-to-business services. Merely visiting the website does not order services or create a paid engagement. A written proposal, order or service agreement accepted by both parties establishes the specific engagement. Where that agreement differs from these general terms, the specific agreement takes precedence to the extent permitted by law.

2. Services

Services may include Google Ads and Meta Ads management, campaign planning, advertising copy and creative direction, optimization, reporting and marketing / e-commerce consulting. Only work expressly included in the agreed scope is covered. Additional channels, creative production, web development or integrations require separate agreement.

3. Onboarding and client responsibilities

The client must provide accurate business information, timely approvals, lawful advertising claims, necessary brand and content rights, and authorized account access. The client remains responsible for its products, fulfillment, customer service and compliance obligations. Delayed access, assets or approvals may affect delivery schedules. Passwords should not be shared by ordinary email; platform permission tools should be used where available.

4. Fees, invoices and advertising budgets

Service fees, currency, applicable taxes, invoice due dates and any advance payment are specified in writing. Advertising spend and third-party costs are distinct from our management or consulting fees unless expressly itemized otherwise. The agreement specifies platform billing responsibilities and any approved campaign-budget arrangements. We do not commit additional client budget beyond the authority granted in the engagement.

5. Delivery, approvals and reporting

Delivery dates, reporting frequency, approval procedures and communication channels are agreed for each project. We exercise reasonable care in managing the work. Advertising platforms control ad review, delivery, auction dynamics, account restrictions and their own availability. Their decisions and interruptions may affect campaign performance or timing.

6. No performance guarantee

Advertising performance depends on numerous factors outside our control, including competition, budget, product demand, offer quality, website performance, tracking accuracy and market conditions. We do not guarantee sales, profitability, conversion volume, cost per acquisition, return on ad spend or platform approval. Forecasts and recommendations are estimates, not warranties.

7. Intellectual property and accounts

Each party retains ownership of its pre-existing materials, brands and methods. Rights to commissioned deliverables, reuse rights and any payment conditions are specified in the service agreement. Client account ownership and access permissions are agreed during onboarding. Third-party materials remain subject to their own licenses and platform terms.

8. Confidentiality and personal data

Non-public business information shared for an engagement should be used only to perform or administer that engagement, except where disclosure is authorized or required by law. If campaign work requires processing personal data on the client’s behalf, the parties must agree the relevant instructions, responsibilities and any necessary data-processing terms before that work begins. The website Privacy Policy does not replace a client data-processing agreement.

9. Suspension and termination

Either party may end an engagement according to its written notice and termination provisions. Work may be suspended for overdue undisputed invoices, missing required access, unlawful instructions or material breach, subject to applicable law and the agreement. Upon termination, the parties reconcile delivered services and authorized costs and arrange the agreed handover. See the Cancellation & Refunds Policy.

10. Responsibility and limitations

Each party is responsible for its own acts and obligations under the agreement and applicable law. Any negotiated liability limitations must appear in the executed service agreement. Nothing on this website excludes liability or mandatory rights that cannot lawfully be excluded. The website is provided for general information and may occasionally be unavailable or contain errors.

11. Disputes and applicable law

Please first contact contact@baldwinempire.com with a description of any concern so that we can seek a practical resolution. The applicable law, dispute procedure and jurisdiction for a service engagement are set out in its written agreement. Any mandatory legal protections remain unaffected.

12. Updates and contact

We may update these website terms prospectively by publishing a revised version. Updates do not automatically amend an existing signed service agreement. Contact: BALDWIN EMPIRE LLC, 8206 LOUISIANA BLVD NE, STE A #9480, ALBUQUERQUE, NM 87113, United States; contact@baldwinempire.com.